Privacy Policy

Booking & Cancelation policy

All reservations require a bond (deposit) payment at the time of the reservation. Without a bond, we are unable to make you a reservation. The minimum bond payable is equal to one night’s stay. Any changes to reservations or cancellations will incur an administration fee of $35.00. All cancellations must be confirmed directly with the park in writing. You can send us a text message if you do not have access to your email at the time of the cancelation. Upon cancellation, monies paid can be credited to the client account for future stays. Any money in clients account for future stays at the park will only be valid for 12 months from the original reservation date. No credit or refund will be available for early departures or cancellations once arrived. Please note your credit can only be used at Oceanfront Tourist Park Bargara. Credits must be used within 12 months and cannot be exchanged for a refund.
We recommend all guests get travel insurance for anything outside our cancellation policy.

Off-peak periods

Cabins
Cancellations confirmed more than 14 days prior to the reservation date, will receive a refund of monies paid minus an administration fee ($35). Cancellations made within 14 days from the reservation will lose the bond (one night’s stay). Any remaining balance can be refunded or applied to the client credit account. Cancellations made within 48 hours of the reservation are non-refundable and will not receive credit to account.

Sites
Cancellations received more than 48 hours in advance will receive a full credit or refund less $35.00 Administration Fee. Cancellations received within 48 hours of the reservation are non-refundable and will not receive credit to account.

Peak periods

Cabins & Sites
Full payment may be required by a designated date prior to arrival; this will be supplied upon the reservation (approx. 30 days for peak and selected peak periods). Cancellations made before the designated full payment date will receive a refund of all monies paid minus an administration fee. Cancellations made after the designated full payment date are non-refundable and will not receive credit to account.

3rd party bookings

Booking/cancellation policies for third party bookings may vary depending on the specific website. Please check the booking conditions included in the terms and conditions of the booking website.

Payments/Deposits

1) Accommodation Bookings – require a deposit to the value of the first nights

accommodation in Off-Peak periods, and minimum of two nights’ accommodation in Peak periods.

2) Site Bookings – require a deposit to the value of the first night’s stay for low season and minimum of two nights stays for high season.

In Peak Periods, full payment is required 30 days before arrival otherwise the booking will be cancelled.

The Park Management reserves the right to apply minimum 2- or 3-night stay in Peak Periods.

3) Long Term Bookings

For long-term bookings of more than 1 month, 2 weeks payment is required 30 days before the arrival date and another 2 weeks to be paid on arrival. Accounts must be at least 2 weeks in advance at all times.

Refund Policy

• Cancellations may be exchanged for a refund or credit depending on the individual case.
• Any cancellations are subject to a $35 cancellation fee.
• Credits must be used within 12 months and cannot be exchanged for a refund.
• Any refunds over $50 will need to be approved by management.

Should you leave the park early, no refund will be owing. The only exception

to this will be in the event of severe weather or natural disaster situations as described below, and as advised and approved by The Local Authorities:

• Severe weather warning issued by BOM. Bargara must be specifically mentioned within this warning.
• Local Disaster Management Group (LDMG) has been activated to “Stand Up” level. Any refund will apply to unused nights only.

Refund Rejection

Our Onsite managers will reject refund claims for other situations that are outside its control such as but not limited to:

• Customer decides to arrive later or leave earlier.
• Site location was changed for operational reasons and customer does not like the new site. Numbered sites cannot be guaranteed.
• Non-Life-threatening illness.
• Unpleasant weather during stay.
• Customer is not satisfied with the accommodation or facilities.

Additional guest charge

There are additional charges for more than two people for all types of accommodation. When applying the additional charges, the below age categories apply:

0-2 years – infant –no extra charge
3-15 years – child – $10 per child
16 years and over – adult – $12 per adult

Dogs are also an additional charge. Please refer to our Dog Policy below for more details.

Damages and Theft

Guests are personally liable for any damage to our property and for payment of any damages. Any charges for guest services and for damage to park property, not already billed at the time of departure, will be added to the client account for settlement. An invoice will be sent for any outstanding monies notifying guests of all charges. Payment can be made by card or via direct debit to our account.

Dogs Policy

We love welcoming our guests and their furry friends to our holiday parks. Our holiday park welcomes dogs all year round.

To ensure that you, your dog and all our other guests enjoy their stay, we must have implemented some conditions that dog owners must adhere to during their stay:

• All dogs must be approved at the discretion of management prior to being brought to the park, so please contact the park before arriving.
• Please ensure the accommodation booked has a ‘dog-friendly’ symbol indicating it is an appropriate accommodation for guests and their dogs.
• A maximum of two (2) small dogs (up to 15kg) or 1 big dog (up to 35kg) are permitted per cabin.
• Bookings in our dog-friendly cabins incur a $45 (minimum) additional charge.
• Dogs must be always supervised and never left unattended. This includes inside tents, vans, designated dog-friendly cabins, and any other accommodation.
• When in the park, dogs must be always kept on a leash and under their owner’s control.
• Dogs are not permitted in any communal areas (including, but not limited to the camp kitchen and amenities block).
• Owners are responsible for cleaning up after their dogs (this includes toilet duties too!).
• For health and safety reasons, dogs must not be washed or cleaned anywhere within the park. Additionally, any dog-related accessories such as dog blankets should not be washed or cleaned within the park. This includes but is not limited to laundry washing machines, bathtubs and pools.
• All dog owners, whether expressly agreed or not, assume all liability regarding their dog being on the premises and indemnify Absolute Oceanfront Tourist Park against all and any damages, all or any claims or other suits that may arise as a result of your dog being anywhere in the holiday park.
• Park management reserves the right to evict and withhold any refunds from guests whose dog is deemed noisy, disruptive, and aggressive, or is the subject of a complaint/s from other guests.